The Problem Gambling Severity Index (PGSI) is a widely-used screening tool comprising 9 items, each scored from 0 to 3, to capture a total score between 0 and 27. A score of 8 or higher is considered a red…
Choosing the right time and place for a calm, private conversation with open-ended questions is how expert support services advise family members to approach someone about their gambling.
When you sign up for GAMSTOP, the national self-exclusion scheme for UK gamblers, you choose an exclusion period of six months, one year, or five years. If you do not ask for the exclusion to be removed, it…
Published 9 September 2026
MoneyDeposits, payouts, bonus arithmetic, tax and debt.
When a casino does not pay out as promised, the path to resolution starts with the operator and then leads to Alternative Dispute Resolution (ADR). Customers cannot bring a complaint to ADR without first going…
When you request a payout from a UK casino, the first place to ask why the money is not yet showing in your bank or wallet is the casino itself, not just the bank. A UK casino withdrawal is not yet in the…
Casinos ask customers for specific documents to verify that the money they use for gambling can trace back to a legitimate source, with the exact papers depending on where those funds actually came from.
Published 9 September 2026
RulesLicences, verification, advertising and what each one protects.
Online gambling operators are heavily regulated, but the style of regulation depends on the licence in the footer. The logo at the bottom of the site is there for a reason – the UK Gambling Commission (UKGC)…
The UK's Gambling Commission advises checking the footer for licensing details, but you need a bit more than that. The full check means matching the account number, license number, trading name and license…
UK gambling sites are legally required to verify a customer’s name, address, and date of birth before they can begin gambling, according to the Gambling Commission. The same rules also restrict operators from…
Published 9 September 2026
OddsHouse edge, return, margin and the design behind the numbers.
A “fair” betting market would offer odds equivalent to the exact probability of each outcome. But that would let the bettor break even, so the bookmaker has to build in a margin - and that margin can be…
In early 2021, the UK introduced strict new rules to curb the most misleading design features in online slots. Chief among them: a ban on any celebration of slot returns that equal or fall below the stake…
Published 9 September 2026
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